Informativa sui rimborsi

At kbeauty italia, we are committed to providing you with the best shopping experience. If you are not satisfied with your purchase, we are here to help. Please read our return and refund policy carefully:

Returns

We accept returns under the following conditions:

  1. Eligibility for Returns:
    • Returns are accepted within 7 days of purchase.
    • The item must be unopened, with the packaging intact and in its original condition.
  2. Return Process:
    • To initiate a return, contact our customer support team at contact@kbeautyitalia.com or through our website chat.
    • Once approved, the item must be shipped to our warehouse at your expense.
  3. Warehouse Inspection:
    • Upon receiving the returned item, our team will inspect it to ensure the return eligibility criteria are met.
    • If the item fails to meet these criteria, the return will be rejected, and the product will be sent back to you at your own shipping expense.

Refunds

  1. Refund Approval:
    • Once the returned item passes inspection, we will process your refund.
  2. Processing Time:
    • Refunds will be issued within 8 to 10 business days after the return is approved.
    • The refund will be credited back to your original payment method.

Important Notes

  • Non-Returnable Items: Certain items, such as opened products, used products, or items with damaged packaging, are not eligible for return.
  • Shipping Costs: Shipping costs for returns are non-refundable.
  • Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately, and we will assist you with a replacement or refund.

If you have any questions or concerns about our Return and Refund Policy, feel free to reach out to us at contact@kbeautyitalia.com.

Thank you for choosing kbeauty italia!